Hygiene Best Practices: Being an intimate clothing brand, we do not accept returns on any of our products to maintain hygiene for all our consumers.
Also, we’re trying hard to build the world’s most sustainable clothing supply chain for women and we’re quite keen to point out how surprisingly stupid, we as a generation are, in responding to climate change. Despite widespread awareness (thanks to responsible brands, angry teenagers, and conscious influencers), many of us continue to engage in thoughtless consumption patterns that are accelerating climate change.
In the clothing industry, it’s not just the plastic-based fabrics that cause environmental damage. It’s also our reckless behavior. In the UK alone, almost 23 million garments went to landfill last year because of online returns, because apparently, aware adults are having a hard time deciding what color or size they want to wear, causing serious environmental damage via both carbon emissions and landfills.
Shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We sincerely encourage you to shop responsibly. For hassle-free returns, please choose a fast fashion website
FAQs
Do you offer refunds for manufacturing defects?
Yes, we offer 100% refunds for all manufacturing-related defects. For any manufacturing-related defects, please reach out to nudeandnot@gmail.com, approved refunds are processed within 48 hrs, and the amount is credited within 7 days.
Where do you ship to and what is the expected delivery time?
We ship worldwide. Usual shipments are completed within 3-5 days via DHL.
- UK/EU: usual shipments are completed within 3-5 days
- US: usual shipments are completed within 3-7 days
- India/Asia: usual shipments are completed within 2-5 days
Can I change/update or refuse a package upon delivery?
We are happy to accommodate any changes or cancellations before the order is dispatched. Most of our orders are dispatched within 24-48 hrs.
P.S. We don’t process orders on weekends, so if you’re dicey, you could order on Friday and update before Monday.
What if the size I order doesn’t fit?
In case of tops (vests, camisoles or tanks) – If the size you order doesn’t fit you can exchange it for another size but please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We request you to shop responsibly to avoid unnecessary return shipments.
Note: if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return.
In case of bottoms (panties, shapers or slips) – we do not accept returns due to hygienic reasons.
What do I do if my order is delayed?
Due to circumstances surrounding COVID-19, some shipping carriers worldwide are experiencing delays. We kindly ask you to be patient. If you feel your package is lost or super delayed, please write to nudeandnot(at)gmail.com or dm on our instagram @nudeandnot
What payment methods do you accept?
We accept all major credit/debit cards and payments via netbanking
Will I be charged custom duties?
Where does nude & not ship from?
Our main warehouse is in Noida, India along with 3PL fulfillment partners in the UK (South Gloucestershire, England) and the US (Chicago).
How should I wash my intimates?
We recommend washing all your basics on low temperature using a gentle detergent. It’s better for the environment and better for your clothes. You can find the exact recommendations on the inside of your garment!
nude & not is committed to providing ethically produced quality products, at honest prices, with a convenient shopping experience. Despite all our efforts, if you are unsatisfied with the product you received, please reach out at:
Email: nudeandnot[at]gmail.com
Contact Number: +91 8076446619
Address: A219, Sector 26 Noida, 201301, India